This article can also be read at SCMP.COM
I don’t expect it’s a hugely controversial observation for a foreigner to make that for all their many virtues Hongkongers are possessed of a certain impatience. People here seem to be in a constant hurry: to get out of the lift, to get on the train, to put in more hours at work, to make sure their lunch doesn’t run off its plate. Everything is time lost or gained; results must be instant. There’s a problem? Sack the helper. Send in a tutor. Fire off a dozen instant messages.
The other day, out on my rounds, I took a phone call from an unrecognised number – something I’m usually careful not to do because nine times out of ten when I pick up I’m met with a snatch of music, followed by a couple of rings and then someone saying “wai?” (Which puts me in a distemper, because whoever is on the end of the line made the call, not me). But no – this time it was a member of our much-loved public relations community phoning me about a story. Had I received her email? Possibly… When had it been sent? Just now. Awkward pause. What did it say? Oh, maybe you need to read it and reply to me. Yes, OK. I checked: it asked me if I could acknowledge receipt of an attached document. Dutifully, I did.
Perhaps I do Hong Kong a disservice by imagining things are different elsewhere. Certainly, the proliferation of channels of instantaneous communication, all jammed into your smartphone, means that unless you throw the damn thing away it is harder, wherever you are in the world, to attain serenity. But, really, we’ve arrived at an appalling state of affairs, as a society and a race. Take Whatsapp, for example. It shows when you’re online – so if you’re already having a conversation and someone else starts in with a whole other thread of messages, it’s impossible to duck out without seeming like you’re deliberately ignoring them.
The contention, of course, is that all of this “connectivity” means people are getting on with their lives more efficiently, that they’re doing things quicker and better and with fewer misunderstandings. Rubbish. All it means is that you spend half your waking hours responding to demands for updates and worrying about whether it’s bad form not to reciprocate emoticon usage.
For some people, responding to emails at midnight, or 6am, or two minutes after their out-of-office ping-back has informed you they are on annual leave, shows how hard-working and committed they are. They’re suckers. But it’s also not really their fault: they’ve simply internalised all the angst governments and corporations go about spreading to make us all feel like we’re personally responsible for slackness in the economy. You might spend your days recycling information in the hypomanic mills of the post-industrial knowledge economy. You might labour as a mere pusher of digital pens. But you’re a lazy bastard and anaemic growth is your fault. Got that?
Over the last few decades, time-saving plant and machinery has increased “productivity” in ways that make the sweat of our brows like unto driblets in the ocean. My guess is that we feel a sense of collective redundancy and guilt about this – anxieties which the dismal, and dismally inexact, science of economics can easily be mobilised to bolster. Growth is one thing, productivity another. But productivity growth must also be maintained.
Not all technological innovations are equal, though. And while instantaneous information might be useful in battle, or for nailing criminals, it is not always. Twitter consists entirely of media folk preening themselves and not doing any actual work. Rolling news is increasingly just people talking about what’s in tomorrow’s newspapers, which ruins the fun of buying a newspaper. And real-time market information (at least according to the Wall Street Journal’s ‘Intelligent Investment’ columnist Jason Zweig) is a terrible idea that probably leaves investors worse off over the long run.
Now if you’ll excuse me, my phone is making all kinds of noises and I must go to it – if only to maintain the illusion of productivity.